Client Success Manager (remote position)

Client Success Management · Seattle, Washington
Department Client Success Management
Employment Type Full-Time
Minimum Experience Experienced

Client Success Manager

(Remote)


As a Manager of Client Success, you will lead the execution of day-to-day production and other marketing activities in partnership with our clients and a cross-functional team. You’ll be responsible for facilitating services across the agency including campaign and program development, QA, strategy, creative, and technical consulting. Successful candidates will have exceptional interpersonal skills and a proven record of completing multiple concurrent projects on-time and on-budget.

 

Responsibilities

  • Serve as the lead facilitator of high-quality deliverables and the working relationship between clients and internal teams
  • Understand client business challenges and goals with the ability to translate requirements to internal teams, ensuring deliverables meet expectations
  • Leverage strong interpersonal skills and business acumen to navigate complex client organizations
  • Drive project success through well-organized, clear and concise communications in meetings, project management software, and other communication channels with internal colleagues and client stakeholders
  • Maintain project tracker and project management tool inputs regularly
  • Track and communicate budget usage to internal and client teams, understanding the parameters of the SOW
  • Collaborate with internal teams and client to course-correct and/or prioritize workload to ensure quality work is delivered on-time and on-budget
  • Lead and coordinate change and issue management at the project and client level, engaging appropriate resources as needed
  • Negotiate and manage internal or client concerns that impact project success or client satisfaction
  • Partner with management and leadership team to address significant client changes or barriers that may impact client satisfaction, budget and/or timeline or present opportunities


Requirements

  • Bachelor’s degree or equivalent experience in a related field
  • 5+ years of experience in digital marketing, preferably with an emphasis on email marketing
  • 3+ years of experience in project and/or account management
  • Experience with project management tools, such as Jira, Basecamp, Asana, Workfront, or Mavenlink
  • Experience working with digital marketing software including email service providers, analytics, CRM and project management tools
  • Highly proficient in Excel and PowerPoint (or equivalents)
  • Agency experience preferred

 

Work Environment / Travel

This job operates in a remote work environment with semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel may be expected post-COVID. Any travel requirements will be mutually assessed with safety in mind in light of the COVID-19 pandemic.

Thank You

Your application was submitted successfully.

  • Location
    Seattle, Washington
  • Department
    Client Success Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced